I want you to think about something for a few moments. Do you have any perception about what sort of image you are projecting? I’m talking about
personal or professional image that you are presenting to rest of world.When we perceive others we do it through four of our five senses:
- Sight
- Sound
- Smell
- Touch
The fifth sense, "taste", we will set aside because it is irrelevant to this subject. But we will include an intangible quality, a "sixth sense", so to speak, which we will identify as "something extra". What I refer to here is that vague notion we get about somebody which we are unable to quantify. It is an all-round subconscious combination of everything else that we perceive about person.We have all felt it. We all project it. It’s thing we speak of when we say or think words:
- "I feel as though I can trust this person" or
- "I think I feel safe in this person's presence" or
- "it seems as though I have known this person a long time" or
- "I just don’t feel comfortable when he (or she) is around" or
- "this person makes my skin crawl."
Call it gut feeling, animal instinct, intuition or whatever you want. We all possess it and we all project it. Some are more receptive at what comes in and others can mask what goes out. But there are signals.So let's examine each of above attributes briefly to see what sort of "persona" or image you are projecting for others to "read".
1 – Sight. What do you see when you look in mirror? What do you look like? Not everybody has movie star looks or a perfect athlete’s body. However, we should all be making most of what we have got. There is simply no excuse for an unkempt appearance. Are you a man who only shaves every second or third day? If so, why? Are you a woman who has unruly hair?
It has been proven that people judge you mostly by what they see. If you make a poor initial visual presentation then you have to rely on everything else to work overtime to overcome it.
Consider this. Think about your lawyer, accountant, doctor or any other "professional" person. When you first met that person how did they present? Were they well groomed and in fine clothes? Almost certainly they were. Now, every time we see that person we judge them by that first presentation appearance. You may see your accountant one weekend down at hardware store in his or her grubbiest work clothes – but you still have that image of them in their professional attire.
Let’s reverse that. Let’s assume that you bump into that person in hardware store, you strike up a conversation, during which, they reveal to you that they are an accountant. But you see them in their filthy weekend work gear. Is it convincing? You decide to visit them at their usual place of work at a later date. Hey presto! Out comes this person looking very professional. Is your mind in conflict?
The point I am making is this – first impression is lasting impression. When you see somebody for first time and they are professionally attired, that is way you invariably categorise that person from that point on – even if a subsequent meeting shows them wearing lesser clothing. It just doesn’t work in reverse.
My point is – if you want to project a certain image – dress for that image. But that is not to say that you need to wear your best clothes all time when you are away from your work. The above example was just to illustrate my point.
2 – Sound. What words do you use? Do you speak appropriately and knowledgeably for your profession. Are you prone to "um" and "er" your way through conversations? Do you think before you speak?
Is your verbal language sprinkled or even littered with profanities or expletives? Gutter language is a sure way to lose customers and clients. So are sarcasm, racial prejudism, sexual connotation, rudeness, ignorance, criticism and a host of other poor language traits.
Do you revise and edit your written language in letters or emails before you send them – particularly when you are in conflict with a person or corporation? Do you screen your writing for blatant errors or possible misunderstandings? Being pleasant but firm creates a much better environment for resolution than a harsh and angry tone. Do you wait before you send your mail and revisit your words before posting? Do you put yourself in position of receiver of correspondence?
